Pick the right channel and your message goes straight to whoever can resolve it. To file a report, use your company's channel — see the notice below.
A 30-minute consultative conversation to understand your NR-1, CIPA and reporting-channel context. No strings attached.
comercial@iclex-wb.comReply within 1 business day
The DPO channel: data subject requests, questions about this Privacy Policy and LGPD matters.
privacidade@iclex-wb.comImmediate reply in simplified form, or within 15 days (art. 19 of the LGPD)
Already using the platform? Talk to support about access, channel configuration, reports and operational incidents.
suporte@iclex-wb.comAs per your contractual SLA
Found a vulnerability? Tell us. Please do not run tests that degrade the service or expose other people's data.
seguranca@iclex-wb.comWe acknowledge receipt within 2 business days
Reports of harassment, fraud or any wrongdoing must be filed through your company's reporting channel, which guarantees confidentiality, anonymity where enabled, and an audit trail. Messages sent to our commercial addresses carry none of those guarantees and may be read by people who are not assigned to investigate reports.
Your company provides the channel address — usually a link in the form /canal/ followed by the organisation identifier, published on a notice board, the intranet or an internal announcement. If you cannot find it, ask compliance, HR or the CIPA committee.
Fill in the fields and we route the message to the right mailbox based on the reason you pick.